Who Needs CRM?
Let's be honest; it can be challenging to determine whether our business can benefit from a particular software. It becomes doubly challenging when that software is insanely popular, and competitors are investing thousands of dollars in adopting it.
The same is the case with CRM; it is the most popular software in business today. CRM investment is expected to cross $80 billion by 2025 because businesses are adopting CRM left, right, and center in the hopes of improving their ROI.
Research shows that every dollar spent on CRM generates a return of $8.71. As CRMs become technologically sophisticated, the average ROI keeps increasing, so more and more companies keep investing in CRM to take advantage of this software.
But does your company need a CRM?
Naturally, any organization and business with a customer base can use CRM. Initially, CRMs were sales-centric, but today they are being used for organization, automation, marketing, and more.
Businesses of all shapes and sizes can benefit from CRM. Therefore, in terms of industries that can take advantage of CRM, there are no limitations. Graham Onak, the owner of GinTap Digital Marketing, says:
"I have seen CRMs implemented at multi-million dollar a year companies and small one-person businesses. No matter the business size, the goal of setting up a CRM is to be more organized around customer activities and data, in order to increase productivity and revenue."
Size
Solo enterprises, micro & small businesses, medium enterprises, conglomerates
Purpose
For-Profit Businesses and Non-Profit Businesses
Size
Solo enterprises, micro & small businesses, medium enterprises, conglomerates
Purpose
For-Profit Businesses and Non-Profit Businesses
As of this writing, we vehemently agree with Mr. Onak and propose that any business can benefit from CRM. Let's take a closer look at some of the advantages of CRM for different industries and how to integrate it into your system.
Services
REAL ESTATE
Real Estate CRM Helps Realtors Bring in More Deals through Sales Process Management, Property Management, & Automation.
A real estate company's success depends upon building relationships. If you are in a real estate business, you need to quickly respond to your customer's needs to run a successful business. The happier your clients are, the more successful and profitable business you have.
CRM improves
customer
relationships by
Similarly, there is also a need for analyzing trends in the market, whether you deal with commercial, residential, or industrial property. And this is where CRM comes in! Maintaining good relationships with clients leads to higher customer retention, thus more sales and profits.
In today's competitive real estate market, you cannot afford to be a day late. Therefore, a CRM for real estate has become a necessity for businesses aiming at success. Why? Because a CRM solution provides all the necessary tools that real estate agents require to successfully close deals in no time and get repeat customers.
It means that all your potential customers are online and expect a quick response to their queries, or they will jump to the next business that offers them quicker solutions.
Benefits of CRM for Real Estate Companies
Restaurants
Restaurants rely on human interaction and customer retention. Therefore, CRM is the core of all restaurant businesses. A CRM solution allows businesses to provide a more personalized experience to customers; thus, making them feel valued.
With CRM software at your disposal, you can interact with your customers through multiple channels.
By utilizing customer information and data available on your CRM software, your restaurant can provide your customers with a personalized dining experience and have them coming back for more!
CRM can improve customer retention by up to 27% - YokelLocal
A good CRM software will help you create a personalized customer retention strategy to build a successful restaurant business and keep your customers happy. CRM will also help you optimize your menu as you will be able to analyze your sales data and handpick a menu to boost sales and revenue.
Benefits of CRM for Restaurants
Integrates all existing platforms with CRM
Optimizes your
menu
Increases the number of satisfied customers
Enhances marketing effectiveness
Allows integration of various payment methods
Integrates all existing platforms with CRM
Insurance
One of the most important benefits of CRM is that it integrates multiple channels and teams and brings everything on a single platform. Insurance companies can integrate their important online platforms, including social media accounts and Insurance platforms. This integration of multiple channels helps develop seamless communication across the company.
Sales teams that utilize advanced CRM features such as automation see as much as 10% sales uplift potential - McKinsey & Company
All that is possible with a CRM because it provides you with important customer data and trends to guide you to the right path. With CRM software at your disposal, you can make smart decisions and increase your profits, as it will help you reach out to potential customers.
Benefits of CRM for Insurance Companies
Allows targeted marketing for higher sales
Permits
multi-channel sales and marketing
Provides efficient management
Allows efficient customer segmentation
Enhances customer services
Event Management
Event management companies can greatly benefit from CRM as it helps streamline event planning. Most event companies experience a hard time because they are not able to bridge the gap between the event and the business.
This is where CRM comes into action. By integrating CRM with your event management software, companies can bridge the gap and enjoy a profitable business.
CRM can boost conversion rates by 300% - HubSpot
CRM is a great help for event management companies who are looking for ways to capture a large market. A good CRM for event management companies will let you optimize your leads by identifying which marketing campaigns are doing well and which ones need to be revised. By capturing all the potential leads, you will be able to enjoy higher profits and positive business growth.
Benefits of CRM for Event Management Companies
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Retail & eCommerce
Retail
Customer Relationship Management is an essential part of the retail sector. It helps companies improve customer satisfaction and performance in the marketplace. With the information provided by CRM, you can implement retail strategies that better suit your customers.
As a rule of thumb, a salesperson has a better chance of converting leads into customers if they reach out to them within 5 minutes of the inquiry. Therefore, your sales are dependent on the amount of time it takes you to respond to customer inquiries. Luckily, a CRM solution can help you with that.
CRM can help 65% of sales representatives reach their sales quotas – SuperOffice
A good CRM includes an auto-response feature that automatically responds to customer queries when you are not available. These responses are automated, and you can customize a response based on general queries.
Benefits of CRM for the Retail Sector
Allows effective customer segmentation
Provides access to customer data
Creates targeted marketing campaigns
Increases customer retention
Enhances order management
eCommerce
Just like any other business, good customers are the foundation of an eCommerce company. Without customers, eCommerce businesses cannot survive. CRM helps online businesses with customer retention and reaching out to online customers by learning about their preferences and needs.
CRM can boost conversion rates by 300% - HubSpot
A CRM software lets you capture potential customers and inquiries from different marketing digital platforms like social media (Facebook, Instagram, etc.), Google ads, website, traditional ads (TV ads, phone calls, etc.), and your eCommerce platform.
CRM will also help you close the gap between sales and marketing as all teams can access the same information through a single platform, thus streamlining workflow and efficiency. With CRM software, you can get a competitive edge in the market and enjoy higher revenues.
Benefits of CRM for eCommerce Companies
Helps build authority (like Amazon, Aliexpress, etc.)
Achieves high conversion rates
Allows higher customer engagement via discount notifications, loyalty coupons, etc
Gathers valuable customer data
Enables social media integration
Transportation & Logistics
The transportation and logistics industry includes complex processes like packaging, warehousing, tracking, and order management. Therefore, companies in this industry can benefit from CRM as it automates all the processes and brings everything on a single platform.
A smart CRM solution offers complete process automation that leads to an increase in productivity and efficiency. The businesses operating in the transportation and logistics industry can execute the most important tasks of handling customers and closing deals with the help of CRM.
With regard to work performance, mobile CRM enhances employees' productivity by 15% - ForceManager
Therefore, CRM will automate most of the repetitive paperwork and tasks so your team members can focus on more critical tasks. That is why 13% of the companies in 2019 considered CRM as their top sales priority.
Benefits of CRM for Transportation and Logistics Companies
Institutions
Education
More and more educational institutes are adopting CRM systems to nurture their relationship with past, existing, and potential students. Most educational institutes don't use CRM because they don't understand how CRM can benefit them.
Education CRM, if implemented correctly, can serve as the best student management software. Firstly, it can help build relationships with old and new students – through email automation, customer journey mapping, and personalized responses, institutes can maintain a valuable relationship with their students.
Secondly, CRM software can streamline the admission process; it can help schools manage admissions from one single platform. Through contact management and workflow automation features, CRM can help schools manage student information in an efficient and productive way.
At the time of this writing, the global Higher Education CRM Software market to grow to reach 10.4 million USD in 2021 – Market Watch
CRM can also help institutes quantify their performance through reporting and analytical features. Schools can improve their induction process by incorporating the insights provided by CRM analytical tools.
From managing leads to assessing marketing campaign results, CRM can benefit the education sector greatly by helping them attract and induct their ideal students.
Benefits of CRM for Transportation and Logistics Companies
Allows institutes to manage student relationships
Allows easy admission management
Eliminates human error
Improves departmental communication
Streamlines student induction process
Provides real-time reports related to staff, students, & teachers
It saves time and money
Healthcare
CRM serves as a patient data management, support system, and hospital management system all in one place!
Patient satisfaction is not only about the treatment itself. No, it's more than that. It includes everything from a comfortable chair in the waiting area to an efficient patient processing system.
This is where customer relationship management software comes in. CRM in the healthcare industry can help hospitals manage patients and their data efficiently from a single platform to provide a satisfactory experience to patients from start to finish.
The Healthcare Customer Relationship Management market is expected to reach USD 26.35 Billion by 2027 at a CAGR of 13.8% - MarketWatch
Benefits of CRM for Healthcare Industries
Enhances patient experience
Accurate patient data management
Efficient resource management
Ensures security of patient records
Ensures compliance
Provides easy medical billing
Government
Government organizations are often criticized for their lack of efficiency, as most organizations use dated technology. But not anymore! CRM systems help government organizations improve engagement with the citizens and overall efficiency.
CRM helps run things smoothly in government organizations. It not only improves efficiency but also helps cut costs by automating redundant tasks like data organization. Moreover, CRM helps speed up procurement processes.
72% of the government contractors say that procurement is their biggest challenge and CRM helps make it efficient - Selecthub
Private businesses use CRM to manage customer relationships. The same can be achieved by government offices to improve and enhance citizen engagement. With CRM, you can timely respond to citizen queries, collect feedback, and respond in a timely manner.
Last but not least, CRM can help government organizations in their recruitment processes. It can help you keep track of all the applicants and segment the data according to your custom filters, thus not only saving time but also speeding up the entire process of onboarding new employees.
It is clear that CRM has a lot to offer for government organizations and the public sector in general. These systems generate amazing ROI for companies, especially with a tight budget.
Benefits of CRM for Government Institutions
Improves work processes & efficiency
Makes procurement
easy
Enhances citizen engagement & satisfaction
Information Technology
CRM offers data analytics and reporting that helps IT companies with sales and execute deals at the right time. Thus, CRM boosts the productivity of an IT company as you don't have to juggle around to get information and forecast trends – all this information is just a click away!
With a CRM solution, you can ensure that all your employees and team members are up-to-date and have the information they need for sales and business growth. With CRM, you can integrate all your existing apps and accounts by combining your Outlook or Google Apps with the CRM software. It will help automate all your processes, thus ensuring smooth operations and higher transparency.
Benefits of CRM for IT Sector Companies
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Provides higher transparency and better communication
3
Allows accurate sales forecasts
4
Maintains a centralized database
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Provides in-depth knowledge about customers
5
Enables process automation
Travel & Hospitality
CRM is essential for the travel & hospitality industry as well. Why? It helps travel agencies manage & nurture leads, and lets hotels and restaurants have a complete view of the customer information and interaction with their business.
Hospitality is all about making your guests feel at home. Hence, a hospitality CRM helps you understand your customers in a better way using smart data analytical tools.
A Golden rule of the hospitality industry is "Repeating delighted customers is profitable." Hotels can always profit from targeting new customers, but retaining the existing customer is more profitable.
Research shows that 8 in 10 hotel chains will increase their customer experience investments over the next 3 years – h2C
Here CRM plays its role; through automation and personalization, it helps hospitality and travel agencies maintain their relationship with existing customers. Imagine a scenario in which you never fail to respond to customer queries in time, manage their feedback effectively, and keep them connected to the company with personalized promotional offers. The result? Satisfied customers and higher retention rates!
A feature-rich hospitality CRM will help you retarget existing customers while helping you focus on new leads at the same time. You can also partner and integrate with travel agencies and booking agents using CRM and manage everything from a single dashboard.
A centralized CRM software with all information will help you manage things smoothly from a single screen, avoiding duplication of work. You can integrate all other platforms like PMS, ERP, and more with CRM, thus making it easier to manage all tasks from a single software.
Benefits of CRM for IT Sector Companies
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